At National Medical Recruitment Pty Ltd, we are committed to protecting the privacy and confidentiality of your personal information. This policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect and hold the following types of personal information:

  • Your name, address, date of birth, contact details (phone, email).

  • Medicare number and health fund details.

  • Medical history, test results, and other health information required for your care.

  • Appointment, billing, and payment details.

  • Emergency contact information.

2. How We Collect Information

We collect personal information directly from you when you:

  • Book an appointment (in person, phone, or online).

  • Provide medical history or consent forms.

  • Communicate with our doctors or staff.

  • Use our website or digital forms.

In some cases, we may also receive information from other healthcare providers, pathology labs, or pharmacies (with your consent).

3. Why We Collect Information

We collect and use your information to:

  • Provide safe, high-quality medical care.

  • Manage appointments, billing, and Medicare claims.

  • Communicate with you about your healthcare.

  • Share relevant information with other healthcare professionals involved in your treatment (with consent).

  • Meet legal, regulatory, and accreditation requirements.

4. Disclosure of Your Information

We will only share your information when necessary for your care or when required by law. This may include:

  • Other treating healthcare professionals (GPs, specialists, hospitals, allied health).

  • Medicare and private health insurers (for billing purposes).

  • Regulatory bodies when legally required.

  • IT service providers who maintain our secure systems.

We will not share your information for marketing purposes without your explicit consent.

5. Data Security

We take all reasonable steps to protect your personal information, including:

  • Secure electronic medical records with password protection.

  • Physical files stored in restricted-access areas.

  • Staff training on confidentiality and privacy obligations.

  • Regular updates to IT systems to prevent unauthorised access.

6. Access and Correction

You have the right to:

  • Request access to your personal and health information.

  • Request corrections to ensure your records are accurate and up to date.

Requests can be made in writing to our contact details below.

7. Complaints

If you have a concern about how your personal information is handled, please contact us. We take privacy complaints seriously and will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au

8. Contact Us

For questions about this policy or your privacy rights, please contact:

National Medical Recruitment Pty Ltd
26 Lawnton St, Daisy Hill, QLD 4127
Phone: 0450 738 401
Email: info@nmrecruitment.com.au